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Frequently Asked Questions

Everything you need to know about playing on eejj — from signing up and making your first GCash deposit, to understanding bonuses, withdrawals, and how we keep your account safe. Can't find what you're looking for? Our support team is available 24/7.

Quick Help

What Can We Help You With?

Account & Registration

How to sign up, verify your identity, reset your password, and manage your eejj account settings from Manila to Davao.

Deposits & Withdrawals

GCash, Maya, BPI, BDO — learn how to fund your account and cash out your winnings fast, with no hidden fees.

Bonuses & Promotions

Understand welcome bonuses, reload offers, free spins, and how wagering requirements work on eejj.

Games & Betting

Questions about slots, live casino, bingo, football betting, and Fortune Rabbit — all answered here.

Security & Privacy

How eejj protects your personal data, what KYC involves, and what to do if you suspect unauthorised access.

Responsible Gaming

Self-exclusion, deposit limits, cooling-off periods, and the 21+ age policy — keeping your eejj experience healthy.

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Still need help?

Our support team is online 24/7. Reach us via live chat inside the eejj app or email us at:

[email protected]
Account & Registration

Creating an eejj account is quick and straightforward. Head to the eejj website and click the Sign Up button. You will need to provide:
  • A valid Philippine mobile number
  • A secure password of your choice
  • Your full legal name and date of birth
After submitting your details, you will receive a one-time PIN (OTP) on your mobile number to verify your account. Once verified, you will need to complete KYC (Know Your Customer) identity verification before you can make your first deposit. You must be at least 21 years old to register on eejj, in line with Philippine gaming regulations.

eejj requires a valid, government-issued Philippine ID to verify your identity and confirm you are at least 21 years old. Accepted documents include:
  • PhilSys National ID (ePhilID or physical card)
  • Philippine passport
  • Driver's licence (LTO)
  • SSS or GSIS ID
  • PRC Professional ID
  • Voter's ID
Upload a clear photo or scan of the front and back of your ID through the eejj account dashboard. KYC verification is usually completed within 1–2 hours during business hours.

On the eejj login page, click Forgot Password. Enter the mobile number linked to your account and we will send you an OTP. Enter the OTP, then set a new password. The whole process takes under two minutes. If you no longer have access to your registered mobile number, contact our support team via live chat for manual account recovery.

No. eejj strictly enforces a one account per person policy. Creating multiple accounts to claim bonuses more than once is considered fraud and will result in permanent suspension of all associated accounts and forfeiture of any balances. If you accidentally created a duplicate account, contact support immediately to have it merged or closed.

Some account details — like your registered name — cannot be changed after KYC verification, as they must match your government ID. To update your mobile number or email address, go to Account Settings and follow the verification steps. For any changes that require manual review, our support team can assist you within 24 hours.
Deposits & Withdrawals

eejj supports the most popular Philippine payment channels:
  • E-wallets: GCash, Maya (PayMaya)
  • Bank transfer: BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank
  • Debit card: Philippine-issued debit cards linked to the above banks
All transactions are processed in Philippine Peso (₱). eejj does not accept credit cards for gambling deposits, in compliance with current Philippine regulations.

The minimum deposit on eejj is ₱100 for GCash and Maya. For bank transfers, the minimum is ₱500 due to bank processing requirements. There is no maximum deposit limit, though very large deposits may trigger additional verification checks as part of our anti-money laundering compliance.

Withdrawal processing times vary by method:
  • GCash / Maya: 15 minutes to 1 hour after approval
  • Bank transfer: 1–3 business days depending on your bank
Withdrawals are reviewed by our finance team before processing. First-time withdrawals may take slightly longer due to additional security checks. Make sure your KYC verification is complete — unverified accounts cannot withdraw funds.

eejj does not charge any fees on deposits or withdrawals from our side. However, your bank or e-wallet provider may apply their own transaction fees — for example, some banks charge a small fee for InstaPay transfers. We recommend checking with your payment provider before transacting.
Bonuses & Promotions

eejj offers a welcome bonus for new registered players on their first deposit. The exact bonus amount and terms are displayed on the promotions page at the time of your registration. Bonuses are subject to wagering requirements — meaning you need to bet the bonus amount a certain number of times before you can withdraw bonus-derived winnings. Always read the full bonus terms before claiming.

A wagering requirement (also called a rollover or playthrough) means you must wager the bonus amount a set number of times before the bonus converts to real withdrawable cash. For example, a ₱500 bonus with a 20x wagering requirement means you need to place ₱10,000 in total bets before you can withdraw. Different games may contribute differently — slots typically count 100%, while live casino games may count less. Check the specific promotion terms for details.

No — bonuses must meet their wagering requirements before they can be withdrawn. Your real-money balance and bonus balance are tracked separately in your eejj account. Real money you deposit (not bonus funds) can be withdrawn at any time, subject to the standard withdrawal process. If you prefer not to accept a bonus, you can opt out before claiming it.
Games & Betting

eejj offers a wide range of games for Filipino players:
  • Live Casino: Live dealer baccarat, roulette, blackjack, and more — streamed in real time
  • Slots: Hundreds of online slot titles with varying themes, paylines, and jackpots
  • Bingo: Online bingo rooms with multiple card options and chat features
  • Football Betting: Pre-match and live betting on PBA, NBA, UEFA, and international football
  • Fortune Rabbit: A popular Asian-themed slot game with bonus rounds and free spins
New games are added regularly — check the eejj lobby for the latest titles.

Yes. All eejj slot and RNG (random number generator) games use certified random number generation to ensure fair and unpredictable outcomes. Live casino games are streamed from licensed studios with real dealers and physical equipment. eejj operates within the PAGCOR-regulated framework, which requires adherence to fair gaming standards. The Return to Player (RTP) percentage for each slot game is displayed in the game information panel.

Absolutely. eejj is fully optimised for mobile browsers on both Android and iOS devices. You can access the full game library, make deposits via GCash, and manage your account directly from your smartphone — no app download required. For the best experience, use an updated version of Chrome or Safari on your mobile device.
Security & Privacy

eejj uses industry-standard SSL/TLS encryption to protect all data transmitted between your device and our servers. Your personal information is stored securely and is never sold to third parties. We comply with the Philippine Data Privacy Act of 2012 (Republic Act 10173). For full details on how we handle your data, please read our Privacy Policy.

If you suspect unauthorised access to your eejj account, act immediately:
  • Change your password right away via Account Settings
  • Contact our 24/7 support team via live chat to flag the issue
  • Request a temporary account freeze while we investigate
Our security team will review your account activity and take appropriate action. We recommend enabling two-factor authentication (2FA) in your account settings to add an extra layer of protection.
Responsible Gaming

The minimum age to register and play on eejj is 21 years old, as required by Philippine gaming law under PAGCOR regulations. Age is verified during the mandatory KYC process. Any account found to belong to a person under 21 will be immediately suspended and all funds returned. Gambling is addictive. Know when to stop.

eejj provides a full suite of responsible gaming tools accessible from your account dashboard:
  • Deposit limits: Set daily, weekly, or monthly caps on how much you can deposit
  • Loss limits: Cap the amount you can lose within a set period
  • Session reminders: Get notified when you have been playing for a set amount of time
  • Cooling-off period: Temporarily suspend your account for 1 day, 1 week, or 1 month
  • Self-exclusion: Permanently close your account if you feel gambling has become a problem
For more information, visit our Responsible Gaming page. Gambling is addictive. Know when to stop.

If you or someone you know is struggling with problem gambling, please reach out for help. You can contact the eejj responsible gaming support team via live chat 24/7, or email us at [email protected]. PAGCOR also provides responsible gaming resources and a helpline for Filipino players. Our team can guide you through self-exclusion and connect you with appropriate support services. Gambling is addictive. Know when to stop.
Technical Support

Try these steps in order:
  • Refresh the page or clear your browser cache (Ctrl+Shift+R on desktop)
  • Switch to a different browser (Chrome, Firefox, or Safari)
  • Check your internet connection — try switching between mobile data and Wi-Fi
  • Disable any VPN or proxy you may be using
  • Try accessing eejj from a different device
If the issue persists, contact our support team via live chat and provide your device type, browser version, and a description of the error you are seeing.

eejj's game servers record all bet activity in real time. If your connection drops mid-game, the round will be completed on the server side and the result will be reflected in your account when you reconnect. If you believe a disconnection caused an incorrect result or a missing payout, contact our support team with the game name, approximate time, and your account details — we will investigate and resolve it within 24 hours.
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Our support team is always online — whether you're in Makati, Cebu, or Davao. Chat with us live inside the eejj platform, or jump straight into the action and experience eejj for yourself.

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🔞 21+ only  ·  Gambling is addictive. Know when to stop.  ·  PAGCOR-regulated framework